At Westminster Homecare we are committed to ensuring that all of our Customers and their families/carers receive a high quality service at all times. We like to receive your ideas and feedback, whether it’s a compliment, a complaint or simply something that you feel we could do differently.

Occasionally we may not live up to our promises, and if this happens we want to hear from you.

Letting us know when you are unhappy with the service you receive gives us the opportunity to put matters right for you and to improve our service in the future for everybody.

We take all complaints extremely seriously, and will do our utmost to resolve any issues as soon as possible after you have brought them to our attention.

How to complain to us:

Our staff in your local team are best placed to receive your complaint, and to work with you to resolve and issues you may be experiencing. You can share your concerns with them in person, by phone, by letter or e-mail. Please click here for details of how to contact us locally.

Alternatively, you may wish to contact our central team by writing directly to:

Sushil Radia, Managing Director
Westminster Homecare Limited
Symal House
423 Edgware Road

Telephone: 020 8200 2030

Contacting us by e-mail

We will usually reply directly to your e-mail address, but there may be occasions when we need to do so by post. For example, when we need to refer to confidential information or enclose copies of important documents.


I feel that I must write this letter to tell you how much I appreciate the care and compassion shown to me by the carer who looks after me.  Two years ago after an accident and stay in hospital where I experienced a nasty time, the thought of having carers for the first time in my life I found this quite frightening, also after the tales I had heard about them.

How wrong I was! Whether I have been lucky I don’t know but, June, Bev, Cathy Cavita & Nicky have changed my mind.  I only hope they are appreciated by their employers.

M Swatton Symal service user

‘The carers are wonderful, they make me laugh, happy and safe. I look forward to them coming every day – they are the best part of my day and they cant do enough for me’

LN – Ipswich

Homecare Service User

If you require assistance identifying oppurtunities / completing the form, please contact your local branch.