Compliments/Complaints/Feedback

At Westminster Homecare we are committed to ensuring that all of our Customers and their families/carers receive a high quality service at all times. We like to receive your ideas and feedback, whether it’s a compliment, a complaint or simply something that you feel we could do differently.

Occasionally we may not live up to our promises, and if this happens we want to hear from you.

Letting us know when you are unhappy with the service you receive gives us the opportunity to put matters right for you and to improve our service in the future for everybody.

We take all complaints extremely seriously, and will do our utmost to resolve any issues as soon as possible after you have brought them to our attention.

How to complain to us:

Our staff in your local team are best placed to receive your complaint, and to work with you to resolve and issues you may be experiencing. You can share your concerns with them in person, by phone, by letter or e-mail. Please click here for details of how to contact us locally.

Alternatively, you may wish to contact our central team by writing directly to:

Sushil Radia, Managing Director
Westminster Homecare Limited
Symal House
423 Edgware Road
Colindale
London
NW9 0HU

Telephone: 020 8200 2030
Email: welcome@whc.uk.com

Contacting us by e-mail

We will usually reply directly to your e-mail address, but there may be occasions when we need to do so by post. For example, when we need to refer to confidential information or enclose copies of important documents.

Testimonials

Dear Kaydene,

As you know my mother-in-law MW has now gone into a care-home.

I would like to thank you personally and your company Westminster Homecare for all of the support that you gave me during the period that you were providing home care for MW

I found the office accessible at all times and on the rare occasions that there was a problem, a solution was quickly found.

All the carers were professional, kind and always sympathetic to MW’s needs, I have experienced other agencies in the past and none have come near to the quality of service that you have provided and for that I will always be grateful.

TH

TH - Son of Symal Service User

‘Westminster careworkers follow the care plan excellently and I know without them I would not be able to stay at home’

A. Durrant, Ipswich Service User






If you require assistance identifying oppurtunities / completing the form, please contact your local branch.