February 2, 2015
The event was hosted by NHS Improving Quality, the National Council for Palliative Care, Hospice UK and the Champions and Facilitators Network which was set up by the Centre for End of Life Studies (University of Hull).
The chair for the day was Simon Chapman, Director of Policy, Intelligence & Parliamentary Affairs for The National Council for Palliative Care.
I am a member of the Champions and Facilitators Network so that’s how I initially was made aware of the event and invited to deliver a presentation.
There was a total of 8 speakers, from various organisations, all with a determination to improve the quality of end of life care and to relay the importance of working in partnership.
The number of delegates that attended was 110 and this consisted of Clinical Nurses, Commissioning Leads, EoLC Facilitators, Chief Execs, Doctors and Social Workers.
Following my presentation I was approached by a number of people, one being the chair Simon Chapman who wants to have further discussions with me about the work we are doing.
Westminster Homecare and in particular you, were commended for going with my idea and ambition to set up our service.
Commissioners showed an interest, especially when I discussed our EoLC Teams and their commitment to get people home quickly and safely.
I was asked by a few people ‘ please can you talk to other homecare agencies, so they might follow your lead!’
Overall I feel that it has definitely raised our profile and gave me the opportunity to make new contacts, including a commissioning worker from NHS Leicester.
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As you know my mother-in-law MW has now gone into a care-home.
I would like to thank you personally and your company Westminster Homecare for all of the support that you gave me during the period that you were providing home care for MW
I found the office accessible at all times and on the rare occasions that there was a problem, a solution was quickly found.
All the carers were professional, kind and always sympathetic to MW’s needs, I have experienced other agencies in the past and none have come near to the quality of service that you have provided and for that I will always be grateful.
I would like to compliment one of your employee’s MJ, for the excellent service she provided me with last week. MJ helped me sort out an agreeable visiting time to carry out personal care services for my mother to ensure her well-being.
Recently I have been very pleased with the Health and Social Care Services I received at Westminster Homecare Limited.
However, MJ’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectation.
Within a few days, she was able to put in place a suitable work programme for morning visits, for every Monday to Friday.
Such a commitment to great customer service is to be commended.