Customer Satisfaction Survey 2017

June 8, 2017

Are you one of our clients? A family member or friend to one of our service users? If so, we would like to hear your views on Westminster Homecare.

We conduct a comprehensive annual survey every year and your opinions and feedback help us to shape, continually develop and improve the way in which we deliver our services to you.

Your voice matters, and we would like to hear it.

Click Here and let us know what you think.

Here are some of the results from last years survey, and actions we took based on your feedback.

  • 93% of our clients say that our care workers behave professionally and 79% rate the annual time as “good to excellent”. 84% think that the contents of the care plan meet their desired outcomes, needs and choices
  • 85% rate the consistency of care workers they see at “good to excellent”. We continue to make improvements in our communication when we are running behind schedule or when there are charges and / or out of hours
  • 89% rate as “good to excellent” our service in enabling our clients to maintain independence and improving the quality of their life.

Some comments from our service users, which have been anonymised:

“Staff are very kind and thoughtful…”

“More variations of support workers would be better”

“Would like to be informed if a carer is going to be late.”

“It would be helpful if you could get parking tickets for your care workers.”

“The vast majority of support workers are absolutely fantastic. I have had some issues with one and that has been dealt with very quickly and efficiently.

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I would like to thank the girls who came to look after me after my operation. Without their care and kindness I would not have been able to recover so soon. Thank you

Homecare Service User

Thank you so much for your help….my sister and I have been extremely happy with the care mum has been having from you, it’s a relief to know that mum is being looked after.

JD, Ipswich