I felt the need to write to you in view of today’s publication regarding Care in the UK. It makes me realise how lucky and privileged we are to have my mother’s care in your capable hands. Our experience is the absolute opposite of what is being reported. Our care is consistent, and truly caring in every sense of the word. We have the same Carers week in and week out. Your staff are in the profession because care runs through their veins, not for monetary reward or otherwise. It makes my blood boil when all I ever read about your profession is adverse comments, when the reality for me is overwhelmingly the opposite.
Congratulations to you and the team. Well done. May you continue to go from strength to strength. I know how hard you have to work to get the end result you do. Thank you for yet another year of continued support. I am ever grateful.
As you know my mother-in-law MW has now gone into a care-home.
I would like to thank you personally and your company Westminster Homecare for all of the support that you gave me during the period that you were providing home care for MW
I found the office accessible at all times and on the rare occasions that there was a problem, a solution was quickly found.
All the carers were professional, kind and always sympathetic to MW’s needs, I have experienced other agencies in the past and none have come near to the quality of service that you have provided and for that I will always be grateful.