Policies and Procedures
EXISTING STAFF ONLY: POLICIES AND PROCEDURES
For Westminster Homecare Staff Only (Access By Password)
‘ They are the kindest most carers I have ever had, they are always friendly polite and caring. They always go above and beyond the ensure that I am comfortable and have everything that I need’
I am writing to say thank you for the care your staff took of my mum in recent years. She enjoyed her visits from all of the staff and always told me how lovely they were. She enjoyed their company as much as appreciated the many tasks they did for her.
There were several occasions when members of the team went beyond the call of duty which, as I don’t live locally, I was very grateful for…stayed with mum when doctors sent an emergency ambulance to take her to hospital…sadly mum was never to return home, passing away in November.
I would be grateful if you would pass my thanks on to the relevant staff and if my mum could add her thanks to mine I know she would do so.