May 14, 2014
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We would like to thank you from the bottom of our heart for all the wonderful care you gave my mum. The last 2 and a half years was made much more bearable for mum thanks to everything you did for her. She loved you all and looked forward to you coming in. I could hear mum laughing when she was with you and that meant the world to us. We always knew that mum was safe and cared about when she was with you. You became our family too and we will never forget you. We are truly heartbroken now but in time we will look back with fond memories and smile, and mum’s carers will be included in them.
With lots of love D & M
It is with great pleasure that I write to you about a member of your staff.
Heidi is the perfect carer she looks after me to perfection, she always goes above and beyond her job.
She always asks how I am, keeps me clean, empties my bins and often offers to get me milk or anything I might run out of.
Also she changes my bed and is always there to listen my woes and always lifts my spirits.
It would be very rewarding for me if you could make her “carer” of the month or even “carer” of the year.
She is always there to help her colleagues.
Hope you will be able to action this for me. It would make me happy if Heidi was commended for the superb carer she is.
It has been a privilege for me to know her.
SR – Symal House SU