May 14, 2014
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I would like to compliment one of your employee’s MJ, for the excellent service she provided me with last week. MJ helped me sort out an agreeable visiting time to carry out personal care services for my mother to ensure her well-being.
Recently I have been very pleased with the Health and Social Care Services I received at Westminster Homecare Limited.
However, MJ’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectation.
Within a few days, she was able to put in place a suitable work programme for morning visits, for every Monday to Friday.
Such a commitment to great customer service is to be commended.
I am writing to say thank you for the care your staff took of my mum in recent years. She enjoyed her visits from all of the staff and always told me how lovely they were. She enjoyed their company as much as appreciated the many tasks they did for her.
There were several occasions when members of the team went beyond the call of duty which, as I don’t live locally, I was very grateful for…stayed with mum when doctors sent an emergency ambulance to take her to hospital…sadly mum was never to return home, passing away in November.
I would be grateful if you would pass my thanks on to the relevant staff and if my mum could add her thanks to mine I know she would do so.