The story of Gwen


Gwen is 92 and has many varying ailments, these caused her to fall often and in August she suffered a compound fracture of her spine that hospitalised her for three weeks. When she was discharged she received domiciliary care support four times a day.

Her family were very concerned, as she was unsafe to be left alone in her home, however, Gwen has lived in this house since marrying her husband when she was 17 in 1939. Her children and one of her grand children were all born in the house and Gwen has always wanted to stay at home.

After discharge, the family supported Gwen alongside the care agency but it became clear by September that this wasn’t sustainable. A live in carer was placed with Gwen in October 2014.

Since having live in care, Gwen has not fallen. She has a varied social life, enjoying days out at a local residential home, where she has made new friends, she enjoys shopping trips and is brighter and more cheerful in her mood. Small things have changed, making a huge difference, Gwen looks forward to daily life, rather than just waiting for it to happen to her.

Her daughter, Sally is the main carer for Gwen and she has been able to return to work and enjoy her mum’s company as a daughter, rather than her carer.


‘all my carers are lovely that come and see me’

Unknown Ipswich Service User

We would like to thank you from the bottom of our heart for all the wonderful care you gave my mum.  The last 2 and a half years was made much more bearable for mum thanks to everything you did for her. She loved you all and looked forward to you coming in.  I could hear mum laughing when she was with you and that meant the world to us.  We always knew that mum was safe and cared about when she was with you.  You became our family too and we will never forget you.  We are truly heartbroken now but in time we will look back with fond memories and smile, and mum’s carers will be included in them.

With lots of love D & M


Service User family - SC Milton Court, Arnold

If you require assistance identifying oppurtunities / completing the form, please contact your local branch.